Collaborative Governance BPJS Health In Improving The Performance of First-Level Health Facility Services Inpatient Clinic Bunda Aulia
Keywords:
Collaborative Governance, BPJS Health Insurance, Improving Performance, First-Level Health Facility ServiceAbstract
This study investigates how collaborative governance can enhance the performance of first-level health facilities, focusing on the inpatient clinic Bunda Aulia and its relationship with Indonesia's national health insurance program, BPJS Kesehatan. Collaborative governance involves multiple stakeholders, including government agencies, healthcare providers, and community representatives, working together towards common goals. The research uses a qualitative methodology with a literature review to assess how collaborative governance improves the quality and accessibility of healthcare at the clinic. These findings contribute to understanding how collaborative governance can strengthen healthcare systems in emerging markets, especially in achieving universal health coverage goals
Downloads
References
Rachmadi, A., Hairudin, & Jayasinga, H. I. (2020). Pengaruh pelatihan dan kinerja pegawai terhadap kualitas pelayanan pada kantor Bpjs ketenaga kerjaan Lampung I. Jurnal Penelitian Dan Kajian Ilmiah, 18(3), 239–253
Tindage, J. (2019). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Peserta BPJS Kesehatan Cabang Sorong. Jurnal Kesehatan, 8(1).
Sihombing, A. (2022). Pelayanan Badan Penyelenggara Jaminan Sosial (Bpjs) Kesehatan Di Kantor Cabang Medan Dalam Membuat Kartu Bpjs Kesehatan. Jurnal Governance Opinion, 7(1), 83–89.
Syukran, M., & As Shidieq, F. H. (2020). Dampak Kapitasi Khusus Terhadap Capaian Kinerja Fasilitas Kesehatan Tingkat Pertama Di Kabupaten. Jurnal Manajemen Pelayanan Kesehatan, 23(04), 114–119.
Nurhayati, A. (2022). Pendampingan Pengisian Aplikasi P-Care BPJS Di Fasilitas Kesehatan Tingkat Pratama (FKTP). Jurnal Pengabdian Masyarakat Indonesia, 2(3), 91–98.
Marliana, A., & Putri, C. M. (2021). Analisis Kepuasan Masyarakat Terhadap Dana Desa Dalam Manajemen Keuangan Untuk Meningkatkan Tercapainya Program Pembangunan Daerah Di Desa Meureubo Kec . Meureubo Aceh Barat
Marataka, S. K., Rohman, H., & Arifah, I. N. (2020). Capaian Indikator Pengelolaan Dan Pelaporan Data Puskesmas Untuk Badan Penyelenggara Jaminan Sosial Kesehatan. Prosiding" e-Health", 1–9. http://publikasi.aptirmik.or.id/index.php/prociding/article/view/1
Ansell, C., & Gash, A. (2008). Collaborative governance in theory and practice. Journal of Public Administration Research and Theory, 18(4), 543–571. https://doi.org/10.1093/jopart/mum032
Ananda, S. M. F. (2019). Peran BPJS sebagai Perwujudan Hak Asasi Manusia Dalam Pelayanan Kesehatan. 105(3), 129–133.
Widiastuti, I. (2017). Pelayanan Badan Penyelengara Jaminan Sosial (BPJS) Kesehatan Di Jawa Barat. Jurnal Administrasi Publik, 2(5), 91–101
Deffrinica, & Vuspitasari, B. K. (2020). Peran Bpjs Kesehatan Pada Peningkatan Kesejahteraan Ekonomi Ibu Hamil Di Goa Boma. Jurnal Borneo Akcaya, 6(2), 146–155.
Sutrisno, H. (2020). Pengaruh Bpjs Ketenagakerjaan Dalam Meningkatkan Kesejahteraan Tenaga Kerja. PREPOTIF : Jurnal Kesehatan Masyarakat, 4(1), 78–84. https://doi.org/10.31004/prepotif.v4i1.670
Robbi, Parawu, H. E., & Tahir, N. (2018). Analisis Kinerja Pegawai Untuk Meningkatkan Kualitas Pelayanan Publik Di Kantor BPJS Kesehatan Cabang Makassar. Jurnal Kesehatan Masyarakat, 66(1), 37–39.
Isa, M., Sandy, A., & Adji, I. S. (2020). Strategi Penguatan Kinerja Klinik Pratama Untuk Peningkatan Layanan Kesehatan Masyarakat. University Research Colloqium, 45(12), 1694–1696.
Emerson, K., Nabatchi, T., & Balogh, S. (2012). An integrative framework for collaborative governance. Journal of Public Administration Research and Theory, 22(1), 1–29. https://doi.org/10.1093/jopart/mur011
Boza, S., Espinoza, M., Pertuzé, R., Mora, M., & Orellana, K. (2021). Description and assessment of a collaborative agricultural extension program adopted under the triple helix model of innovation. International Journal of Agriculture and Natural Resources, 48(3), 248–258. https://doi.org/10.7764/ijanr.v48i3.2315
Fadli, Y., & Nurlukman, A. D. (2018). Government Collaboration in Empowerment? A Collaborative Framework for the Government in Empowering Coastal Communities. Journal of Government and Civil Society, 2(2), 145. https://doi.org/10.31000/jgcs.v2i2.1022
Barlian, E. (2016). Metodologi Penelitian Kualitatif dan Kuantitatif. In Book (1st ed.). SUKABINA PRESS.
Dartanto, T., Pramono, W., Lumbanraja, A. U., Siregar, C. H., Bintara, H., Sholihah, N. K., & Usman. (2020). Enrolment of informal sector workers in the National Health Insurance System in Indonesia: A qualitative study. Heliyon, 6(11), e05316. https://doi.org/10.1016/j.heliyon.2020.e05316
Banahene, J., Dai, B., Kissi, J., & Opuni Antwi, M. (2021). Examine the Extrinsic Mechanism of Service Quality Factors and it Effect on Patient Retention in Ghanaian Private Hospitals, Using Trust and Patient Satisfaction as Mediator. International Journal of Scientific Research in Science and Technology, 255–270. https://doi.org/10.32628/ijsrst207563
Umakaapa, M., & Sjaaf, A. C. (2021). Evaluation of the Implementation of the Performance-Based Capitation Policy (KBK) at the Merial Health Clinic of DKI Jakarta City in 2020. Journal of Indonesian Health Policy and Administration, 6(2), 141–145. https://doi.org/10.7454/ihpa.v6i2.4639
Manek, O. (2020). Analysis Of Hospital Health Care, Health Facilities Level I Of BPJS Patients Satisfaction In Sikumana Public Health Centre Kupang. Journal for Quality in Public Health, 3(2), 544–552. https://doi.org/10.30994/jqph.v3i2.104
Nilasari, T., Purwati, W. D., & Pamungkas, R. A. (2023). Implementation Model of Timeliness of BPJS Claims Based on Penomenology Study. Jurnal Health Sains, 4(2), 44–55. https://doi.org/10.46799/jhs.v4i2.831
Ulandari, L. P. S., & Indrayathi, P. A. (2016). The Implementation of Credentialing for First-Level Health Facilities of Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Denpasar. Jurnal Kesehatan Masyarakat, 12(1), 150–156. https://doi.org/10.15294/kemas.v12i1.4944
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Ahmad Sopyan, Johny David Mokodompis
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
