Literature Review : Digital Marketing: Increasing Consumer Growth and Loyalty

Authors

  • Indra Sani Universitas Dr.Soetomo
  • Sri Utami Ady Universitas Dr.Soetomo

Keywords:

Data-driven business strategy, Customer Experience, Digital Marketing, Consumer Loyalty

Abstract

This article aims to make empirical and theoretical contributions to the digital marketing literature and data-driven strategies, and offer practical guidance for e-commerce companies in building consumer loyalty through an integrated approach. This qualitative research method is designed to provide an in-depth understanding of data-driven business strategies in digital marketing and how they can increase consumer growth and loyalty. By involving various stakeholders and using various data collection techniques, including articles from national, international and reputable journals. From the summary provided in this article on research design, it has already been discussed how effective it is to combine data-driven strategies with ongoing customer loyalty programs and successful digital marketing. This highlights the necessity of comprehensive and integrated business procedures to ensure ongoing company success in the digital age. In addition, every variable has a positive correlation. Thus, the research results may give rise to questions that might be posed as references for future researchers

Downloads

Download data is not yet available.

References

Ahmad, F. et al. (2022) ‘Online customer experience leads to loyalty via customer engagement: Moderating role of value co-creation’, Frontiers in Psychology, 13, p. 897851.

Al-Adamat, A.M. et al. (2023) ‘The Impact of Digital Marketing Tools on Customer Loyalty of Jordanian Islamic Banks’, in Emerging Trends and Innovation in Business and Finance. Springer, pp. 105–118.

Al-Ayed, S. (2022) ‘The impact of e-commerce drivers on e-customer loyalty: Evidence from KSA’, International Journal of Data and Network Science, 6(1), pp. 73–80.

Alkufahy, A.M. et al. (2023) ‘The mediating role of the perceived value on the relationships between customer satisfaction, customer loyalty and e-marketing’, International Journal of Data and Network Science [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:257725113.

Almohaimmeed, B.M.A. (2019) ‘The Effects of Social Media Marketing Antecedents on Social Media Marketing, Brand Loyalty and Purchase Intention: A Customer Perspective’, Journal of Business & Retail Management Research [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:198597917.

Anggara, A.K.D., Ratnasari, R.T. and Osman, I. (2023) ‘How store attribute affects customer experience, brand love and brand loyalty’, Journal of Islamic Marketing, 14(11), pp. 2980–3006.

Arifiona, F., Faradila and Shiddiqy, I.A. (2023) ‘Pengaruh Product Quality Terhadap Customer Loyalty Melalui Digital Marketing Pada Produk Somethinc’, Profit: Jurnal Manajemen, Bisnis dan Akuntansi [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:272408335.

Baddam, P.R. (2022) ‘Revolutionizing Customer Experience through Innovative Digital Marketing Approaches’, Global Disclosure of Economics and Business [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:268010427.

Bajeja, D.N. (2024) ‘Digital Marketing Strategies to Improve Customer Experience and Engagement’, Journal of Informatics Education and Research [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:268019898.

Bakhshandeh, G., Sharifi, S. and Rezaei, S.M. (2023) ‘Influence of personalisation and hedonic motivation on repurchase intention: the mediating role of customer experience and loyalty’, International Journal of Services, Economics and Management, 14(1), pp. 42–57.

Belhadi, A. et al. (2022) ‘Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? Empirical insights from B2B platform economy’, Journal of Business Research, 156. Available at: https://doi.org/10.1016/j.jbusres.2022.113548.

Bing, G. et al. (2024) ‘Study on Importance of Brand Loyalty for Customer Retention for Consumer Durable Products: New Era Viewpoint’, International Journal of Academic Research in Business and Social Sciences [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:266944416.

Bu, Q., Jin, Y. and Li, Z. (2020) ‘How does a customer prefer community or brand? The impacts of customer experience on customer loyalty based on the perspective of value co-creation’, Journal of Contemporary Marketing Science, 3(3), pp. 281–302.

Cachero-Martínez, S. and Vázquez-Casielles, R. (2021) ‘Building consumer loyalty through e-shopping experiences: The mediating role of emotions’, Journal of Retailing and Consumer Services, 60, p. 102481.

Chaudhuri, R. et al. (2024) ‘Adoption of robust business analytics for product innovation and organizational performance: the mediating role of organizational data-driven culture’, Annals of Operations Research, 339(3), pp. 1757–1791.

E, V.L. and Phung, T.H. (2024) ‘The Role of Moderators in Transitioning From GenAI Chatbot Customer Experience To Customer Satisfaction in Digital Marketing’, International Journal of Social Science and Economic Research [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:272387388.

Eshbayev, O. and Yakhshiboeva, L. (2023) ‘Harnessing Big Data Processing in Computer Networks for Digital Marketing Entrepreneurship’, Financial Technology and Innovation [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:267475250.

Esposito, F.A., Mikhailov, A.E. and Toussaint, N.D. (2022) ‘Role of data analytics in supply chain for improving customer satisfaction and profitability’, Business & IT [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:255771224.

Fernandes, E., Moro, S. and Cortez, P. (2024) ‘A data‐driven approach to improve online consumer subscriptions by combining data visualization and machine learning methods’, International Journal of Consumer Studies [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:268188578.

Guan, Y. (2023) ‘Consumer Behavior Analysis and Marketing Strategy Optimization in the Digital Media Environment’, Industrial Engineering and Innovation Management [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:264508400.

Gupta, M. and George, J.F. (2016) ‘Toward the development of a big data analytics capability’, Information & Management, 53(8), pp. 1049–1064.

Hofacker, C. et al. (2020) ‘Digital marketing and business-to-business relationships: a close look at the interface and a roadmap for the future’, European Journal of Marketing. Emerald Publishing Limited, pp. 1161–1179.

Ijomah, T.I. et al. (2024) ‘The role of big data analytics in customer relationship management: Strategies for improving customer engagement and retention’, World Journal of Advanced Science and Technology [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:271264531.

J., S.S. and Y, R. (2023) ‘Digital Marketing Strategies Used by Novice Entrepreneurs in Promoting their Business - A Study in Bangalore’, SJCC Management Research Review [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:269225075.

Jiang, R.X. (2023) ‘Research on the Digital Marketing Strategy of Adidas’, Advances in Economics, Management and Political Sciences [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:265542278.

Keller, K.L. (2013) ‘Building strong brands in a modern marketing communications environment’, in The evolution of integrated marketing communications. Routledge, pp. 65–81.

Kulova, I. and Nikolova-Alexieva, V. (2023) ‘ESG strategy: Pivotal in cultivating stakeholder trust and ensuring customer loyalty’, in E3S Web of Conferences. EDP Sciences, p. 3035.

Kurniawan, E. et al. (2023) ‘THE ROLE OF DIGITAL MARKETING, CUSTOMER SATISFACTION, AND CUSTOMER TRUST IN MAINTAINING MILLENNIAL CUSTOMER LOYALTY: CASE STUDY ON THE TOKOPEDIA INDONESIA MARKETPLACE’, International Journal of Research in Commerce and Management Studies [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:267361144.

Kvasova, L., Kurbatska, L. and Balkovyj, A. (2023) ‘DEVELOPMENT OF A DIGITAL MARKETING STRATEGY FOR A UKRAINIAN AGRICULTURAL BERRY COMPANY IN INTERNATIONAL MARKETS’, Green, Blue and Digital Economy Journal [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:264906328.

Lao, A., Vlad, M. and Martin, A. (2021) ‘Exploring how digital kiosk customer experience enhances shopping value, self-mental imagery and behavioral responses’, International Journal of Retail & Distribution Management, 49(7), pp. 817–845.

Li, L. et al. (2021) ‘Data-driven online service supply chain: a demand-side and supply-side perspective’, Journal of Enterprise Information Management, 34(1), pp. 365–381.

Manyanga, W., Makanyeza, C. and Muranda, Z. (2022) ‘The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics’, Cogent Business & Management, 9(1), p. 2082015.

McColl-Kennedy, J.R., Cheung, L. and Ferrier, E. (2015) ‘Co-creating service experience practices’, Journal of Service Management, 26(2), pp. 249–275.

Molinillo, S. et al. (2022) ‘The customer retail app experience: Implications for customer loyalty’, Journal of Retailing and Consumer Services, 65, p. 102842.

Moshed, A. and Al-Jabaly, S.M. (2024) ‘Enhancing marketing success in Jordanian telecom: Strategic IoT integration and brand relationship management for maximized consumer loyalty’, Journal of Infrastructure, Policy and Development [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:270826238.

MUHAMMAD, T. and STUKALINA, Y. (2024) ‘REAL-TIME CUSTOMER COMMUNICATION IN E-COMMERCE: IMPROVING CUSTOMER EXPERIENCE, SATISFACTION AND LOYALTY’.

Munandar, J.M., Oktaviani, D. and Angraini, Y. (2022) ‘How important is CRM toward customer’s loyalty to conventional and Islamic bank marketing strategy? A case study from Indonesia’, Journal of Islamic Marketing, 13(1), pp. 246–263.

Mungara, P. (2023) ‘Marketing Analytics: Driving Roi through Data-Driven Marketing Strategies’, Journal of Marketing & Supply Chain Management [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:270758984.

Natalina, K. and Wahyuni, D.S. (2022) ‘The Effect of Brand Image and Omni Channel Marketing on Customer Satisfaction and Customer Loyalty in Digital Saving Opening of Bank BRI’, Journal of Entrepreneurship [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:268460739.

Nuseir, M.T. et al. (2023) ‘Digital Marketing Strategies and the Impact on Customer Experience: A Systematic Review’, The Effect of Information Technology on Business and Marketing Intelligence Systems, pp. 21–44.

Olson, E.M. et al. (2021) ‘Business strategy and the management of digital marketing’, Business horizons, 64(2), pp. 285–293.

Pratama, D.R. et al. (2024) ‘The Effect of Electronic Service Quality on Increasing Customer Loyalty with a Focus on Adding Diverse Product Segments’, Journal of Economics, Business, & Accountancy Ventura [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:268206349.

Pratama, R.A. et al. (2024) ‘AI-Driven Predictive Analytics to Enhance Digital Marketing Strategies in Domain and Hosting Business’, 2024 International Conference on Data Science and Its Applications (ICoDSA), pp. 195–200. Available at: https://api.semanticscholar.org/CorpusID:272431148.

Prihatin, I. et al. (2023) ‘The Role of Public Relation Strategy, Product Branding, Digital Marketing, and Customer Loyalty in Company Growth’, MENAWAN : Jurnal Riset dan Publikasi Ilmu Ekonomi [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:272383108.

Rahman, A. (2023) ‘Online Luxury Consumer’s Brands Loyalty among Bangladeshi Women in East London’, Transnational Business and Management [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:266514849.

Rane, N. (2023) ‘Enhancing customer loyalty through Artificial Intelligence (AI), Internet of Things (IoT), and Big Data technologies: improving customer satisfaction, engagement, relationship, and experience’, Internet of Things (IoT), and Big Data Technologies: Improving Customer Satisfaction, Engagement, Relationship, and Experience (October 13, 2023) [Preprint].

Rolando, B. and Mulyono, H. (2024) ‘UNLOCKING THE POWER OF DATA: EFFECTIVE DATA-DRIVEN MARKETING STRATEGIES TO ENGAGE MILLENNIAL CONSUMERS’, TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:270559368.

Sara, Y., Amin, N.K. Al and Safira, N. (2023) ‘Analyzing The Relationship Between Marketing Public Relations, Digital Marketing, Marketing Mix, Customer Service, and Customer Loyalty’, Journal of Management and Social Sciences [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:272872245.

Saura, J.R., Ribeiro-Soriano, D. and Palacios-Marqués, D. (2021) ‘From user-generated data to data-driven innovation: A research agenda to understand user privacy in digital markets’, International Journal of Information Management, 60, p. 102331.

Shah, D. and Murthi, B.P.S. (2021) ‘Marketing in a data-driven digital world: Implications for the role and scope of marketing’, Journal of Business Research, 125, pp. 772–779.

Sianipar, Y.C. et al. (2023) ‘ANALYSIS OF THE EFFECT OF DIGITAL CUSTOMER EXPERIENCE ON CUSTOMER LOYALTY THROUGH EMOTIONAL MARKETING AND CUSTOMER SATISFACTION FOR INDIHOME CUSTOMERS’, International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:259769101.

Siebert, A. et al. (2020) ‘Customer experience journeys: Loyalty loops versus involvement spirals’, Journal of Marketing, 84(4), pp. 45–66.

Singh, A.K. (2024) ‘EVOLVING DYNAMICS: A COMPARATIVE ANALYSIS OF DIGITAL MARKETING AND TRADITIONAL MARKETING STRATEGIES IN RESHAPING BRAND CUSTOMER RELATIONSHIPS’, INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN COMMERCE, MANAGEMENT & SOCIAL SCIENCE [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:269463592.

Singh, B. and Kaunert, C. (2024) ‘Future of Digital Marketing: Hyper-Personalized Customer Dynamic Experience with AI-Based Predictive Models’, in Revolutionizing the AI-Digital Landscape. Productivity Press, pp. 189–203.

Social, W.A. (2023) ‘Hootsuite.(2021). Digital 2021 Global Overview Report’, We are Social [Preprint].

Taherdoost, H. (2023) ‘Digital Marketing’, in E-Business Essentials: Building a Successful Online Enterprise. Springer, pp. 205–236.

Tang, M. (2024) ‘Optimizing Customer Experience through Alibaba’s Big Data Marketing Insights’, Finance & Economics [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:272026975.

Trajković, S., Milosavljević, S. and Aleksić, I. (2024) ‘The role and importance of digital marketing techniques in creating user experience and customer engagement in the process of joint creation (co-creation)’, Ekonomika preduzeca [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:271034841.

Troisi, O., Visvizi, A. and Grimaldi, M. (2023) ‘Digitalizing business models in hospitality ecosystems: toward data-driven innovation’, European Journal of Innovation Management, 26(7), pp. 242–277.

Urdea, A.-M. and Constantin, C.P. (2021) ‘Exploring the impact of customer experience on customer loyalty in e-commerce’, Proceedings of the International Conference on Business Excellence, 15(1), pp. 672–682. Available at: https://doi.org/10.2478/picbe-2021-0063.

Valdez Mendia, J.M. and Flores-Cuautle, J. de J.A. (2022) ‘Toward customer hyper-personalization experience—A data-driven approach’, Cogent Business & Management, 9(1), p. 2041384.

Wakjira, G.G. (2023) ‘Assessments of CFA Measurement Model of Digital Marketing Success with Business Performance: The Mediating role of Customer Loyalty: The Case of Commercial Banks of Ethiopia (CBE), Ethiopi’, International Journal of Social Science, Management and Economics Research [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:261847210.

Wilson, N. and Christella, R. (2019) ‘An empirical research of factors affecting customer satisfaction: A case of the Indonesian e-commerce industry’, DeReMa Jurnal Manajemen, 14(1), pp. 21–44.

Xu, L. and Sang, X. (2022) ‘E‐Commerce Online Shopping Platform Recommendation Model Based on Integrated Personalized Recommendation’, Scientific Programming, 2022(1), p. 4823828.

Yeo, V.C.S., Goh, S.-K. and Rezaei, S. (2017) ‘Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services’, Journal of Retailing and Consumer services, 35, pp. 150–162.

Zafira, Y.N. and Hartono, A. (2023) ‘The Effect of Somethinc’s Instagram Social Media Marketing Activities on Brand Awareness and Customer Loyalty’, Asian Journal of Economics, Business and Accounting [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:259645555.

Zaidi, S.M.A. (2024) ‘A Study of “The Growth of AI in Digital Marketing Platform”’, International Journal for Research in Applied Science and Engineering Technology [Preprint]. Available at: https://api.semanticscholar.org/CorpusID:270140871.

Downloads

Published

2024-10-31

How to Cite

Indra Sani, & Sri Utami Ady. (2024). Literature Review : Digital Marketing: Increasing Consumer Growth and Loyalty. Seascapeid Journal of Economics, Management, and Business, 1(3), 19–33. Retrieved from https://seascapeid.com/index.php/sjemeb/article/view/33

Similar Articles

<< < 1 2 

You may also start an advanced similarity search for this article.